About the role: Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Education Manager, you’ll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You’ll partner closely with the Operations Director to deliver a seamless, white-glove experience. You’ll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery.

This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements.

Key Responsibilities:

Academic Advisory & Strategy
- Serve as the lead advisor for Candela Education’s families
- Understand and anticipate client goals - even when they’re not clearly stated
- Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions
- Recommend additional services or support based on evolving needs and goals
Client Engagement & Relationship Management
- Act as the single point of contact for each family, offering polished and responsive communication
- Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards
- Ensure service journeys remain aligned with family expectations and aspirations
- Liaise with tutors and schools to monitor progress and adapt plans
- Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)
- Offer clear, timely, and proactive academic guidance across all matters
- Identify opportunities to deepen client engagement or extend services where appropriate
Delivery Oversight & Communication
- Translate client objectives into clear briefs for tutors, mentors, or advisors
- Coordinate delivery timelines and ensure contributors meet quality and deadline expectations
- Maintain accurate service tracking and smooth service delivery

Requirements

Required Skills & Experience:

Non-negotiables:

Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism
Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions.
Client ownership. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela’s education systems and tools)

Emotionally intelligent, highly organised, and client-centric
Comfortable leading conversations with high-trust families and coordinating service execution independently
Prior experience in any high-touch, high-accountability client-facing role
Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines
Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)
Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned
Fluency in Mandarin (spoken, read and written) is a strong plus

Ideal Candidate Profile:

Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported
Academically grounded: You understand the demands of elite schooling and international university admissions.
Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys.
Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors
Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure
Growth-oriented: You’re motivated by the opportunity to grow your role, earnings, and impact as the business scales.
Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them there.

Benefits

Why Candela

Work with exceptional families and students around the world
Geographic flexibility and travel opportunities
Operate with real autonomy, velocity and ownership
Share in the company’s success. You'll see the direct impact of your work and be compensated in proportion to the results you deliver - not just your time. This role suits someone who wants meaningful performance upside and direct accountability.

Compensation

Competitive base salary supplemented by a substantial performance bonus.
The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.

Total earnings up to £60,000+, based on delivery and results.

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