Job Description

Work Arrangement

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

As a Data Science & AI Intern – Customer Experience Insights, you will support a strategic initiative to transform how Customer Experience (CX) data is consolidated, analyzed and used across the GM Middle East network. You will work on integrating multiple siloed CX data sources and applying data science and AI techniques to generate insights, recommended actions and improved visibility for field teams and dealers. This internship offers the opportunity to work on an end-to-end analytics project, from understanding complex data landscapes to building AI‑enabled insight capabilities. You will collaborate with CX, Digital and cross-functional partners, contributing to a future-state analytics framework with real business impact.

What You’ll Do

Map and document existing CX data sources, including formats, frequency, quality and ownership

Acquire, clean and standardize data from multiple systems to build consolidated datasets or structured data models

Develop repeatable workflows for data refresh, maintenance and governance compliance

Analyze merged datasets to uncover trends, correlations and key CX drivers, and identify actionable insights for sales and service performance

Build dashboards, visualizations and insight summaries for internal stakeholders, field teams and dealer leadership

Apply AI and advanced analytics techniques (e.g., clustering, predictive modeling, anomaly detection) to interrogate CX data

Support development of natural‑language or AI‑assisted “ask the data” capabilities and document methodologies, assumptions and model outputs

Prepare project updates, present key findings and contribute to a scalable future-state CX analytics framework

Your Skills & Abilities

Currently pursuing a degree in Data Science, Computer Science, Analytics, Engineering, Statistics or a related field

Strong foundational knowledge of data manipulation and working with structured datasets

Experience with machine learning concepts or AI tools (such as LLMs, NLP, clustering or predictive models)

Proficiency with data visualization tools (e.g., Power BI, Tableau or similar)

Ability to interpret data and translate findings into clear insights and recommended actions

Strong communication, problem‑solving and documentation skills

Curiosity and a willingness to explore and simplify complex information

What Will Give You A Competitive Edge

Exposure to LLM‑based analysis or prompt engineering

Understanding of data governance and privacy considerations

Ability to work independently and manage structured workstreams or mini‑projects

Prior experience applying data science or AI to real business or CX-related problems

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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