Job ID: 113619

Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit www.leonardodrs.com.

Job Summary

We are seeking a proactive and technically skilled IT System Engineer to serve as the primary support and maintenance contact for a mission critical information technology system used by a military organization. This role involves resolving support tickets, monitoring system health, and performing both preventive and corrective maintenance across multiple sites. The Engineer will also support integration and deployment activities, including system upgrades and new site rollouts. Although primarily office-based, this position requires occasional work in confined spaces and availability to travel to remote sites within UAE.

Job Responsibilities

Act as the main point of contact for support related to the system, providing timely troubleshooting and resolution of issues while collaborating closely with customer’s personnel.
Proactively monitor all sites to ensure optimal system performance. Conduct regular preventive maintenance, system checks, updates, and backups to maintain system integrity and security, addressing potential issues before they impact operations.
Manage and maintain IT infrastructure, ensuring reliability and performance through assessments and adjustments, as necessary.
Integration Support: Assist with integration efforts by deploying new sites, planning installations, configuring hardware and software, and ensuring smooth implementation of the system.

Technical Skills Required

Networking: Proficient in Cisco networking technologies (routing/switching). Understanding of network protocols like TCP/IP, DNS, DHCP, and VPN technologies.
Network Security: Knowledge of network security practices, including secure configurations and NGFW.
Virtualization: Experienced with VMware ESXi for virtualization management, with knowledge of vSAN HCI.
Server Management: Skilled in managing Windows and Linux servers, including server maintenance and update management.
Active Directory: Familiarity with Active Directory and Group Policy Objects (GPO), with the ability to apply policies as required according to customer needs.
Security Applications: Understanding security applications such as HIPS, EDR, and SIEM solutions.
Databases: Experience with relational databases, particularly Microsoft SQL Server (MSSQL) and PostgreSQL.
Monitoring Tools: Experience with monitoring and alerting tools (e.g., SolarWinds or Zabbix) for system performance and security.
Backup and Recovery: Skills in backup and disaster recovery processes and tools.
Collaboration Tools: Proficiency in collaboration tools such as JIRA or other ticketing systems.
Incident Response: Experience in incident response planning and execution, including troubleshooting and resolving incidents.
Documentation: Ability to create and maintain technical documentation such as standard operating procedures (SOPs).

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience in IT support or system maintenance roles.
Strong problem-solving skills and the ability to work independently or as part of a team.
Excellent communication skills, with the ability to interact effectively with customers’ personnel.
Experience in military or government settings is desirable.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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