IT Support Specialist – Job Description

An IT Support Specialist (also known as IT Support Technician or Helpdesk Support) is responsible for maintaining computer systems, networks, and technical infrastructure within an organization. They ensure employees can work efficiently by resolving technical issues quickly and effectively.

Key Responsibilities

Provide technical assistance to staff (onsite and remote)
Install, configure, and maintain computer hardware and software
Troubleshoot system, network, and printer issues
Manage user accounts, passwords, and access permissions
Set up new employee workstations (laptops, email, system access)
Monitor system performance and security
Maintain IT documentation and support logs
Coordinate with vendors for hardware or software issues
Support cybersecurity best practices

Required Skills

Knowledge of Windows and/or macOS operating systems
Basic networking knowledge (LAN, WAN, Wi-Fi, routers)
Familiarity with Microsoft 365 or Google Workspace
Troubleshooting and problem-solving skills
Good communication and customer service skills
Ability to work under pressure and manage multiple tasks

Education & Qualifications

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
Certifications (optional but preferred):
CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator
ITIL Foundation

Job Types: Full-time, Part-time

Pay: AED65,000.00 - AED98,000.00 per year

Expected hours: 40 per week

Work Location: In person

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