Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.
We are the youngest platform recognized as a challenger on Gartner’s Magic Quadrant and one of the highest customer-rated HRIS platforms worldwide. Our suite includes core HR, workflows, ATS, onboarding, talent management, surveys, engagement, expenses, time-off, timekeeping, analytics, and more.
With strong product innovation and marquee investors, we aim to become a market leader in the U.S. within the next 2–3 years.
About the role:
As an Engagement Manager/Sr. Manager, you will lead multiple HRMS implementations in the U.S., ensuring seamless delivery, stakeholder alignment, and client success. You will oversee escalations, mentor Implementation Consultants, and drive change management while collaborating with cross-functional teams. This role requires expertise in business process mapping, HRMS implementations, and client management to optimize outcomes. You will also oversee financial milestones, track ROI, and identify upsell opportunities during implementation.
If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about client success, this role is an exciting opportunity to make a measurable impact.
Responsibilities:
- Lead and oversee multiple HRMS implementations, ensuring timely and successful delivery. Manage and mentor a team of Implementation Consultants.
- Coordinate with Sales and Pre-Sales to ensure seamless post-sale knowledge transfer.
- Develop detailed project plans, track milestones, and ensure adherence to timelines.
- Drive change management by aligning stakeholders, including client leadership and CXOs.
- Translate business requirements into product solutions, identifying gaps and defining use cases for enhancements.
- Conduct user training and provide ongoing support throughout the project lifecycle.
- Guide clients through go-live and collaborate with Customer Experience teams to drive adoption.
- Track project ROI and evaluate success based on quality, speed, and customer satisfaction.
- Manage client and internal escalations proactively.
- Ensure smooth transition of clients to the Customer Success team post-implementation.
- Oversee project billing and financial milestones.
- Identify upsell opportunities during implementations to drive business growth.
Qualifications:
Required
- 8–12 years of experience in managing product implementation projects, ideally within HRMS or enterprise SaaS.
- Proven ability to lead teams and manage multiple concurrent client projects.
- Strong understanding of business process mapping, functional specifications, and change management.
- Excellent communication, presentation, and client management skills.
- Experience working with cross-functional teams across geographies.
Preferred
- Prior experience managing HRMS or HCM implementations.
- Strong analytical, documentation, and project management skills.
- Ability to thrive in fast-paced, ambiguous environments while driving structured execution. Demonstrated ability to identify upsell opportunities during delivery.
Job Type: Full-time
