Position Summary
The IT Support Employee is responsible for providing first-line technical assistance to end-users, maintaining hardware and software systems, ensuring smooth IT operations, and supporting the organization’s infrastructure. This role requires strong problem-solving skills, a customer-service mindset, and the ability to work under pressure while ensuring timely resolutions of IT-related issues.
Key Responsibilities1. User Support & Troubleshooting
- Provide technical support for hardware, software, network, and system issues.
- Respond to IT support tickets via phone, email, or in-person.
- Troubleshoot desktop, laptop, printers, scanners, and mobile device problems.
- Assist with operating systems (Windows, macOS, Linux) and common applications (MS Office, Outlook, ERP systems, etc.).
- Guide users through problem-solving steps and document solutions.
2. System & Network Support
- Assist with the setup, configuration, and maintenance of workstations, servers, and peripherals.
- Ensure network connectivity and troubleshoot LAN/WAN, Wi-Fi, and VPN issues.
- Monitor and maintain IT systems, backups, and security protocols.
- Support user account management in Active Directory, email systems, and other business applications.
3. Installation & Maintenance
- Install, configure, and upgrade hardware and software.
- Maintain IT inventory including computers, servers, network devices, and licensed software.
- Perform routine maintenance, updates, and patches.
4. Security & Compliance
- Support IT security initiatives including antivirus, firewalls, and access control.
- Ensure compliance with company IT policies and data protection regulations.
- Report and escalate potential security incidents.
5. Documentation & Reporting
- Maintain accurate records of support requests, incidents, and solutions.
- Document procedures, user guides, and FAQs for employees.
- Prepare reports on recurring issues and suggest improvements.
Qualifications & Requirements
- Education:
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
- Relevant certifications (CompTIA A+, Microsoft MCSA/MCSE, Cisco CCNA, ITIL) are an advantage.
- Experience:
- 1–3 years of experience in IT support or a similar role.
- Hands-on experience with desktop hardware, operating systems, and office applications.
- Familiarity with networking protocols, printers, and troubleshooting tools.
- Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to prioritize tasks and work under pressure.
- Customer service-oriented with patience and professionalism.
- Basic knowledge of cloud platforms (Microsoft 365, Google Workspace, etc.) is a plus.
Key Competencies
- Technical expertise and quick learning ability.
- Teamwork and collaboration with IT colleagues and other departments.
- Time management and ability to handle multiple tasks.
- Attention to detail and proactive approach to problem prevention.
Work Environment
- Office-based role with occasional on-site support requirements.
- Availability for after-hours or weekend support when needed.
- May involve lifting and moving IT equipment.
Job Types: Full-time, Permanent, Contract
Contract length: 24 months
Pay: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
Willingness to travel:
Application Deadline: 14/03/2026
Expected Start Date: 28/02/2026
